k9u Privacy Policy — Your Data Is Safe

We collect certain information when you register with k9u and use the platform. This falls into two categories — information you provide directly, and information collected automatically.

Information you provide:

Automatically collected information:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Which pages were visited on the site and for how long.
• Date and time of login and logout.
• Betting history and transaction records.

K9u uses your data only for the specific purposes listed below. We never use it for anything else without your consent.

• Account Management: To create, manage, and secure your account.
• Identity Verification: To verify your age and identity through the KYC process.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To address your questions and resolve any complaints.
• Security: To detect and prevent fraudulent activity, money laundering, and scams.
• Legal Obligation: To provide required reports to the relevant authorities.
• Service Improvement: Analytical use to improve the platform experience.
• Contact: To send important updates, security alerts, and offers.

K9u uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookies Used by k9u:

• Essential Cookies: Used to maintain your login session and ensure site security. Without these, the site will not function properly.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Used to understand how many users visit each page. This data is kept completely anonymous.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

K9u never sells your personal data. However, it may be shared in the following limited circumstances:

• Payment Processors: Only the transaction details necessary to process deposits and withdrawals are shared with Mobile Pay, Nagad, and Rocket.
• Law Enforcement: When legally required by a valid court order or request from a government authority.
• Anti-Money Laundering: To report suspicious transactions in accordance with BFIU (Bangladesh Financial Intelligence Unit) guidelines.
• Technology Service Providers: For cloud storage or security services, though they are bound by the same privacy agreement.

To keep your data secure, k9u employs multiple technical and administrative safeguards:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Encrypted Storage: All sensitive data stored in the database is encrypted.
• Access Control: Only authorized personnel have access to specific data.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.

Data Retention Period:

• Data for active accounts is retained for as long as the account remains open.
• After account closure, financial transaction records may be retained for up to 5 years for legal compliance purposes.
• Any other request to delete personal data will be processed within 30 business days.

As a k9u member, you have the following rights regarding your personal data:

• Right to Know: You can request to see what information k9u holds about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data unless retention is required by law.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your personal data for your own records.
• Right to Object: You may object to certain types of data processing.

K9u services are available to users aged 18 and above only. We do not knowingly collect data from minors.

Age is verified at the time of registration. If it is found that a minor's data has been collected for any reason, that account will be immediately closed and the data deleted.

K9u's platform uses certain third-party services, such as payment gateways, each of which has its own privacy policy.

K9u is not responsible for the privacy practices of these third-party organizations. However, we ensure they are bound by contract and are not permitted to use your data independently.

K9u may update this privacy policy as needed. Members will be notified of any significant changes via email or an in-platform notification.

• Updated policy changes take effect from the date of publication.
• Continued use of the service after any changes constitutes acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

If you have any questions, complaints, or requests regarding this privacy policy or your personal data, please get in touch with us:

• Email: support@k9u.fun
• Live Chat: Help Center Get 24/7 Bangla support right on the page.

To request data deletion or correction, include your registered mobile number and full name in your email. We will verify your identity and take action within 30 business days.